Right of withdrawal
Returns
The condition of every light is described as accurately as we can, so we aim to ensure that it matches your expectations from the images and descriptions.
The facility to closely study the light and look at “close-up’s” on all images is available by hovering the cursor across the selected images within the main frame.
Once an order has been delivered, if it does not meet your expectations you will have the opportunity to return the goods with a full refund within 14 days as detailed below.
Returns guidelines
You have 14 days to request a return by emailing enquiries@lightingsalvagehunters.co.uk
Repackage the light safely in the same box it was sent to you with the inner packaging, include the returns form completed in full and securely seal the package. We’ll send you a new returns form if you have misplaced it.
Any products modified within the 14 days of return request must be returned to the original purchase condition as we cannot refund items not in original condition or missing original parts.
Use a reputable courier to return your light as we can’t take responsibility if it’s damaged on the way back to us. Keep the couriers invoice or billing details as we’ll need that to possibly reimburse you.
If you decide to use your own packaging please ensure adequate inner and outer packaging is used and mark the outer packaging in writing FRAGILE or use a specialised FRAGILE label.
Our delivery address for all authorised returns is Lighting Salvage Hunters, Bernards Way , Yeovil BA20 2FH, Somerset, United Kingdom
You will need to email us the details of the date and time of collection, courier name, tracking or reference number for both parties to track the order back to our address - please email enquiries@lightingsalvagehunters.co.uk
Lights received damaged on the way to you - Please contact us within 24 hours by emailing enquiries@lightingsalvagehunters.co.uk
We will arrange for an urgent collection from you, observe the condition and arrange a substitute or a refund in full including the return costs you have incurred. Note your personal data is forwarded to the logistics company for the collection including your name or company name, your delivery address, your email address and your contact telephone or mobile number for working with collection and tracking links etc.
Refund payments
Authorised refunds for unwanted or damaged goods will be made to the original payment method unless we’re advised differently.
You can expect a refund within 1 week after the receipt date at: Lighting Salvage Hunters Way , Yeovil BA20 2FH, Somerset, United Kingdom
For any further information you require on the Right of Withdrawal - please call us on +44(0)7379776322 or email enquiries@lightingsalvagehunters.co.uk